Tell us what went wrong
If you are unhappy with a service or how we handled an enquiry, email contact@broadstone-tc.gov.uk or send a message through our contact form. Explain what happened, when it happened and what you would like us to do.
What happens next
We will acknowledge your complaint, tell you who is dealing with it and explain the next steps. The time needed will depend on the issue and whether we need to gather information from other people.
Councillor conduct
Complaints that a councillor may have breached the code of conduct follow a separate process. Contact us and we will explain the correct route for your concern.